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Iberdrola links

We have the answer you are looking for

If you want to file a complaint or check its status, we are available to you in the following channels:

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Online
Online complaints Open complaints inbox
Service hotlines
800 760 719
911 253 657
946 460 196
Fax
901 202 029
E-mail
Departamento de Reclamaciones
Apartado de correos - 61090
28080 Madrid
Send e-mail
Customer Service Points
Find our Customer Service Points.
See all our offices See map
ComunicA service
Video-interpretation for the hearing impaired.
See service See ComunicA service

PuntosAtencion-cu

Haznos una visita

Descubre qué Punto de Atención al cliente está más cercano a tu lugar de residencia o trabajo indicándonos tu localidad o código postal:

BUSCAR

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Guidelines for the Handling of Customer Complaints and Claims
Our commitment to customers is clear in our guidelines on how to handle their complaints:

PDF Guidelines
claims
[PDF]

All claims received are registered in our computer systems and the customer may request information about them via any of the channels indicated. The process the complaint will undergo is as follows:
 
abierta

Open

Your complaint has been entered in our system and is ready for processing to start.

tramite

In process

We are working on your complaint. Sometimes it will be necessary to ask you for more information or documents, or we will have to contact your distributor or service provider in order to deal with it.

cerrada

Closed

Your complaint has been resolved. Notification of the result has already been sent to you.

Curenergía Comercializador de Último Recurso, S.A.U. is committed to replying to any claim in as short a time as possible, taking no longer than one month from the date of receipt at our claims centre. The reply's purpose is to inform the customer of the actions that have been or will be taken to resolve the incident raised in the claim. A reply does not necessarily mean that the incident has been resolved. This is because actions may often be required that take longer than the established time limit for replying.

ADHERENCE TO THE ALTERNATIVE DISPUTE RESOLUTION SYSTEM

We are also part of the arbitration system. You can see all the information here.

EUROPEAN DISPUTE RESOLUTION PLATFORM

For online sign-ups, the European ODR platform is available

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Doc-Interes

Documents of interest

This page includes the forms with information on how to manage your contracts easily and quickly.

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