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Complaints
If you would like to lodge a complaint, you can contact us as follows:
Customer Service Points
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By post
Departamento de reclamaciones
(Claims Department)
Apartado de Correos
61173 - 28080 Madrid
Claims Service Hotline
Electricity: 900 200 708
Gas: 900 100 309
Fax
901 20 20 29
Form
Go to the form Abrir Buzón de consultas
All claims received are registered in our computer systems and the customer may request information about them via any of the channels indicated.

Curenergía Comercializador de Último Recurso, S.A.U. is committed to replying to any claim in as short a time as possible, taking no longer than one month from the date of receipt at our claims centre. The reply's purpose is to inform the customer of the actions that have been or will be taken to resolve the incident raised in the claim. A reply does not necessarily mean that the incident has been resolved. This is because actions may often be required that take longer than the established time limit for replying.

We are also part of the arbitration system. You can see all the information here.

For online sign-ups, the European ODR platform is available

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Are you already an Curenergia customer?
Basic information about data protection
Responsible party: Curenergia Comercializador de Último Recurso, S.A.U. + info.
Purpose: Management of submitted requests and consultations. + info.
Authority: Consent obtained, legitimate interest and compliance with regulations. + info.
Recipients: Third-party work and service providers, including international transfers. + info.
Rights: Access, rectification, deletion, limitation of processing, portability of data and objection, including objection to automated individual decisions. + info.
From: User.

Documents of interest

This page includes the forms with information on how to manage your contracts easily and quickly.