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If your case requires it, we will open a claim.

We will study it in depth. Sometimes we may need information from you, from your distribution company, or from the technician who has served you.

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Complaints process

Open -------------------------

--------------

Your complaint has been entered in our system and is ready for processing to start.

In process ---------------------

---------------------------------------

We are working on your complaint. Sometimes it will be necessary to ask you for more information or documents, or we will have to contact your distributor or service provider in order to deal with it.

Closed

Your complaint has been resolved. Notification of the result has already been sent to you.

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