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Complaints
If you would like to lodge a complaint, you can contact us as follows:
Online
Go to the form 
Customer Service Points
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Claims Service Hotline
Electricity: 900 200 708
Gas: 900 100 309
Gas: 900 100 309
Fax
901 20 20 29
By post
Departamento de reclamaciones
(Claims Department)
Apartado de Correos
61173 - 28080 Madrid
(Claims Department)
Apartado de Correos
61173 - 28080 Madrid
All claims received are registered in our computer systems and the customer may request information about them via any of the channels indicated. The process the complaint will undergo is as follows:
Curenergía Comercializador de Último Recurso, S.A.U. is committed to replying to any claim in as short a time as possible, taking no longer than one month from the date of receipt at our claims centre. The reply's purpose is to inform the customer of the actions that have been or will be taken to resolve the incident raised in the claim. A reply does not necessarily mean that the incident has been resolved. This is because actions may often be required that take longer than the established time limit for replying.
We are also part of the arbitration system. You can see all the information here.
For online sign-ups, the European ODR platform is available
Open
Your complaint has been entered in our system and is ready for processing to start.
In process
We are working on your complaint. Sometimes it will be necessary to ask you for more information or documents, or we will have to contact your distributor or service provider in order to deal with it.
Closed
Your complaint has been resolved. Notification of the result has already been sent to you.
Curenergía Comercializador de Último Recurso, S.A.U. is committed to replying to any claim in as short a time as possible, taking no longer than one month from the date of receipt at our claims centre. The reply's purpose is to inform the customer of the actions that have been or will be taken to resolve the incident raised in the claim. A reply does not necessarily mean that the incident has been resolved. This is because actions may often be required that take longer than the established time limit for replying.
We are also part of the arbitration system. You can see all the information here.
For online sign-ups, the European ODR platform is available
Documents of interest
This page includes the forms with information on how to manage your contracts easily and quickly.